FAQS


Why do I need to register?

For safe ordering and keeping your information safe with us, and to help us assist you better in the future, you need to register as a customer first.

Is ordering online secure?

Yes, it’s totally secure and to guarantee that your order is secure and to protect your privacy, we use PayPal that has Secure Socket Layer (SSL) utilizing 128 bit encryption. Once PayPal receives your order, it is then decoded and processed.

How do I buy your goods?

You will need to REGISTER your account at our website before proceeding to BUY. The REGISTER button is located at the top right corner of our website. All of our products are available at our website here. You can purchase any of the goods listed by clicking the ADD TO CART button located on each and every page for each product. This will allow you to access the shopping cart and proceed to CHECK OUT to complete your purchase.

BE SURE TO ALWAYS CHECK OUR SIZE CHARTS! DO NOT PURCHASE ANY GOODS UNDER THE
ASSUMPTION THAT A STANDARD SIZE WILL FIT YOU AS DESIRED.

What if I want a custom made design of a jacket. Will you make it for me?

Yes, your own designs are most welcome. If you want to place a Custom Made Jacket request. Click Here.

How can I pay for my order?

Online payments can be made securely at our website by simply entering your Visa, MasterCard or PayPal, Discover Cards or American Express details.

How do I access my account history?

If you have registered for an account with Dewuchi, you may access that information on the “My Account” page. Simply enter your Log In details and Password on Customer Care Page to access your purchase history, address book, and reminder information.

How long would it take for a jacket to be received at my place?

Normally we ship orders within 5 business days. However, it can take up to 15-20 business days, if your order is custom made. After Shipping, it usually takes 8-10 business days for the items to be delivered at your doorstep.

In which parts of the world do you deliver orders?

All of our jackets are shipped worldwide; as we use reliable courier services like DHL and FedEx.

How many days would it take for custom orders to be processed?

For custom orders after we get the measurements, we may take up to 15 business days to ship your order, and it may take 20-25 business days to be delivered at your doorstep.

What mode of payment is used at this website?

We use the customer-friendly-mode of payments on this website such as PayPal, Visa Card, MasterCard, American Express and Discover Cards.

What is the source and quality of the leather used in your jackets?

We use high quality leather, obtained from cow and buffalo hides which are produced as an agricultural by-product.

How do I contact you?

Our dedicated Customer Service staff is available to assist you in the earliest possible time round the clock. For all sales related questions, meaning product descriptions, sizing help, garment construction, deliveries and all other general information regarding our goods. Further, you can send us your queries through our Contact Us page.

EXISITING CUSTOMERS: For any questions pertaining to your order, for e.g.: payments, change of address, delivery updates or anything relating to your purchase please contact us through the CONTACTS PAGE. Please include your full name as it appears in your order, your phone number and ORDER CONFIRMATION number together with the nature of your question and we shall assist you at our earliest.

There’s a jacket I want to order, but I am unsure which size would fit me perfectly?

You can go through our size chart to identify your size. Still if you have any problems regarding the size, no worries. Place your order selecting the size you think would fit you perfectly or simply select “I want to order custom size” and leave us a message that you’re unsure about the size at our Email: info@localhost/testing and we’ll guide you how to get your perfect measurements.

There’s a fault in my order, what do I have to do?

We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:

  • The order number
  • The faulty item’s name and number
  • A description of the fault

We’ll get back to you within 24 hours and send you a replacement item as quickly as we can

Where are you located?

We are located at Dewuchi, Lawrence Ville, GA 30044, US. All orders are shipped from our warehouse location here in USA.

How do I buy your goods?

You will need to REGISTER your account through our website before proceeding. The REGISTER button is located at the top right corner of our website. All of our products are available through our website here at www.localhost/testing. You can purchase any of the goods listed by clicking the ADD TO CART button located on each and every Page for each product. This will allow you to access the shopping cart and proceed to check out to complete your purchase.
ALWAYS BE SURE TO CHECK OUR SIZE CHARTS! DO NOT PURCHASE ANY GOODS UNDER THE ASSUMPTION THAT A STANDARD SIZE WILL FIT YOU AS DESIRED.

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a partial refund or exchange (see our Refund Policy). Personalized or other customized product may not be returned for refund or exchange under any circumstances.

What should I do if my order hasn’t been delivered yet?

Your estimated delivery date is in your Order Confirmation email – Please allow until this date for your order to arrive. Some of our delivery time frames have been temporarily changed – please double check your Order Confirmation email for your estimated delivery date. You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Last Name to check the actual state of your order.

Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at contact@localhost/testing

Will I get an email confirming my order?

Yes, once your order is processed and confirmed you will receive an email containing your Order Confirmation. This includes all your item details as well as your order confirmation number. Please save this email as it contains vital details regarding your purchase. Your Order Confirmation is sent to the email address that you enter in your order so please be sure that it is correct and up to date. If you have email spam blockers or other similar software, please check to be sure your order confirmation from info@localhost/testing. You will also receive a separate email from PayPal confirming your purchase through their system, OR if paying by Credit Card, your monthly statement will include your purchase.

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date. Credit / Debit Card

Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:
Make sure funds are available in your PayPal account if PayPal is listed as your payment method.